Before Placing Your Order
- While all care has been taken to ensure that the colours of the Aurora products displayed online are as accurate a representation of the actual apparel, there may be slight deviations in the final product. Please bear this in mind before purchasing, as we will not exchange product with regards to colour discrepancies.
- You may not return products based solely on the fact that a) the product is not what you expected and b) it does not look good when you try it on.
- For best results, please refer to our measurement chart before purchase. We will not be responsible should the product not fit you perfectly. Reservations & Payment (Not applicable for those who make payment tru Credit Card)
- You should complete your payments within three days (excluding public holidays) upon confirmation of your order, or we regret that we will have to cancel your order.
- If you are unable to forward the payment within the given time due to unforeseen circumstances, please do not hesitate to call our Customer Service personnel to ask for an extension.
- Please make sure that you fill in the Payment Notification Form when you make your payment, as this will affect the sequence of delivery. Failure to fill in this form could adversely affect the verification process, which could result in late shipment and delays in product delivery.
- All goods are delivered via our assigned Courier Company
- Charges for deliveries are as follows:
* Peninsular Malaysia: RM6
* Sabah & Sarawak : RM13
- Goods will be delivered free of charge with purchases of RM150 and above in a single receipt.
- Delivery Times: Monday to Friday, by 1pm (excluding public holidays).
- Please upload the receipt/payment slip before 12pm to ensure that your goods will be delivered to you the next day. Failing which, the products will only be delivered on the next delivery day. (This is not applicable to Credit Card user)
- Please take the time to check your products once you have received them.
- As an additional quality control mechanism, Aurora’s Customer Service personnel will be assigned to check the products before they are delivered to ensure maximum customer satisfaction.
- If you should receive goods that are flawed (ie. Wrong prints) or differ completely from your orders, kindly call or e-mail us within three (3) days of receipt (based on the stamping date). Please return the aforementioned goods to us within seven (7) days and we will replace the products for you.
- Should the products be out of stock, you may choose another item or opt for a refund.
- Please note that products that have been washed are not exchangeable.